At HLM Trans Shop, we want you to enjoy a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, in its original packaging, and in the same condition that you received it.
  • The request is made within 30 days of receiving your order.
  • Proof of purchase (order number or receipt) is provided.

Non-returnable items include:

  • Perishable goods (e.g., certain groceries or food products)
  • Personal care or hygiene items once opened
  • Gift cards or digital products
  • Clearance or final-sale items
  • Customized or special-order products

2. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery.
  2. Send clear photos of the product, packaging, and shipping label.
  3. Once verified, we will offer a replacement, store credit, or full refund—depending on your preference and product availability.

3. Return Process

To initiate a return:

  1. Contact our support team at info@hlmtransshop.com with your order number.
  2. We will provide instructions and the return address.
  3. Return the item in its original packaging along with any accessories, manuals, or tags.

Important:
Customers are responsible for return shipping costs unless the return is due to our error (damaged, wrong item, etc.).

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds are issued to the original payment method.

Note:
Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

5. Exchanges

We only replace items that are:

  • Damaged
  • Defective
  • Incorrect size
  • Wrong product sent

To exchange an item, contact us at info@hlmtransshop.com.

6. Order Cancellations

Orders can be canceled within 12 hours of purchase.
After this window, the order may already be processing or shipped and cannot be canceled.

If your order has shipped, please follow our return process after it arrives.

7. Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before the refund posts.
  3. If still unresolved, contact your bank.
  4. If you’ve completed these steps and still have not received your refund, email us at info@hlmtransshop.com.

8. Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out anytime:

📧 Email: info@hlmtransshop.com
🌐 Website: www.hlmtransshop.com